TelxVoIP © is committed to respecting your privacy. Once you choose to provide personally identifiable information, it will only be used in the context of your customer relationship with TelxVoIP ©. On various TelxVoIP ©. web pages you can order services, make requests, and register to receive materials or support. The types of personal information collected at these pages are name, username, contact and billing information, transaction, and credit card information. Data collected online may also be combined with information provided during ownership registration of TelxVoIP © products and services. In order to tailor subsequent communications and continuously improve products and services, TelxVoIP ©. Inc. may ask you to voluntarily provide information regarding your personal or professional interests, demographics, product experience, and contact information. TelxVoIP ©. will not sell, rent, or lease your personally identifiable information to others. Unless required by law, TelxVoIP ©. will only share the personal data provided with business partners who are acting on our behalf to complete the activities you requested. Such business partners are governed by TelxVoIP ©. privacy policy with respect to the use of this data. Unless required by law, should a company not governed by TelxVoIP ©., Inc. privacy policy require your personal information; your permission will be initially obtained. If you choose to share such information, the use of that data will be governed by the company's respective privacy policy. TelxVoIP ©. uses your information to better understand customer needs and continuously improve the level of service provided. Specifically, your information is used to help complete a transaction, to communicate with you, to update you on service and benefits, and to personalize TelxVoIP © web site. Credit card numbers are used only for payment processing and are not utilized for other purposes. From time to time, TelxVoIP ©. may use your information to contact you for market research or to provide you with information thought to be of particular interest. At a minimum, you have the opportunity to opt out of receiving such direct marketing or market research contact. Where applicable, TelxVoIP ©. will also follow local requirements such as allowing you to opt in before receiving an unsolicited contact. TelxVoIP ©. strives to keep your personally identifiable information accurate. Every effort is made to provide you with online access to your registration data so that you may update or correct your information at any time. TelxVoIP ©. is committed to ensuring the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, appropriate procedures are in place to safeguard and secure the information collected online. TelxVoIP ©. uses encryption when collecting or transferring sensitive data such as credit card information.

Bandwidth: As an ISP, Tele Express Business Systems, Inc. bottom line is determined partially by the amount of bandwidth customers utilize. Tele Express Business Systems, Inc. can normally balance that cost and utilization while continuing to provide great service to all customers. Customers will not be charged for the bandwidth consumed, nor do we have specific limits or caps on that bandwidth. If you utilize any of your Tele Express Business Systems, Inc. services in a manner which consumes excessive bandwidth or affects Tele Express Business Systems, Inc. Core equipment, overall network performance, or other users' services, Tele Express Business Systems, Inc. may require that you cease or alter these activities. Tele Express Business Systems, Inc. does not allow customers authoritative control of their own reverse DNS within the Tele Express Business Systems, Inc. The resale of services is strictly prohibited. Collection of service fees from third party customers on behalf of a Tele Express Business Systems, Inc. service is allowed only if the primary account holder has subscribed to a service package defined by Tele Express Business Systems, Inc. to promote connection sharing of any type. This includes but is not limited to both wireless and wired connection sharing

You are ultimately responsible for any and all activity that originates from your Internet circuit regardless of your knowledge of such activity. This includes but is not limited to activity by other household members, friends and guests. This also applies to security breaches of your own system by others who launch attacks from your machine. It is absolutely imperative that everyone with an Internet connection takes proper precautions to ensure the security of their machine. You are liable and accountable for any activity originating from any of your Tele Express Business Systems, Inc. account services that are deemed to be in violation of our Acceptable Use Policy. Tele Express Business Systems, Inc. vigorously pursues all instances of abuse. If you feel you have been attacked or spammed, please notify Tele Express Business Systems, Inc. Abuse Department and appropriate action can be taken. In the event of activity which could be considered deliberately or otherwise abusive or in violation of this Acceptable Use Policy, Tele Express Business Systems, Inc. reserves the right to suspend and/or terminate your account and all Tele Express Business Systems, Inc. provided services immediately, without advanced notice. Tele Express Business Systems, Inc. reserves the right, at its sole discretion, to make a determination of what constitutes abuse and you agree that Tele Express Business Systems, Inc. determination is final and binding on you. The following activities are considered in violation of Tele Express Business Systems, Inc.

Intellectual Property Rights Infringement
Denial of Service
Hacking
E-Mail Spam
Newsgroup Spam
Dissemination of Viruses
Personnel Abuse

Protect your account by guarding your password carefully. You are responsible for all use of your account(s) and for the confidentiality of any password selected by you. Tele Express Business Systems, Inc. will suspend or modify your account(s) as soon as practicable after notification from you that a password has been lost, stolen or otherwise compromised. You must notify Tele Express Business Systems, Inc. immediately if you believe your account may be compromised.

In the event that Tele Express Business Systems, Inc. pricing increases, your monthly recurring charge will remain at the price set during order placement or special billing agreement for 12 months following your Activation Date. Additionally, if your account is invoiced quarterly, semi-annually or annually, you will receive your set monthly recurring charge until the end of the current payment period. This does not include new orders under the same name and/or location or new orders associated with a service relocation, nor orders for service changes that may be required if the desired service is not available due to technical or other reasons. Price changes for different packages at the same speeds, technologies, and throughput level are not included; one-time charges, applicable state and federal taxes, and promotional pricing are excluded. This guarantee only applies to the recurring broadband service charges.

Tele Express Business Systems, Inc. reserves the right to perform a credit/background check as part of the qualification process prior to order placement and to either cancel the order without liability to either party or require prepayment of certain charges based on the results of this check. Billing will commence on your Activation Date (i.e. The day our vendor declares your circuit installed, inbound switch completed, or other service account created.) You will be financially responsible for all service time thereafter unless Tele Express Business Systems, Inc. is notified within a timely manner of an outstanding issue which Tele Express Business Systems, Inc. deems to justify service credit. All additions to your existing service package are recognized as non-refundable regardless of usage. Service fees may include applicable state and federal taxes and fees in addition to the advertised rate. Business-class Bill Accounts will be mailed a monthly paper invoice for a charge of $5 per month unless other arrangements have been made. Residential-class Bill Accounts will be invoiced solely via email unless a physical paper invoice is requested for an additional charge of $5 per invoice. Tele Express Business Systems, Inc. charges for its service continuously regardless of whether or not you are using it because we continue to maintain your connection, reserve IP space, accept mail and keep files you have saved in your account on our servers. This is also true of accounts that are Frozen (denied access) due to non-payment. Should you opt to terminate your Tele Express Business Systems, Inc. service(s), you must contact us via telephone on the effective date. All disconnection requests will be processed on the date the request is received. This applies to both total account and single service terminations.

All account payments are processed by Tele Express Business Systems, Inc. Bill Accounts will be invoiced 30 days prior to the start of each regular monthly service period. Exceptions may include the initial or final invoice for a particular service. Payment is due prior to the beginning of the service period billed, as indicated by the invoice's Due Date. All payments will be applied to the oldest unpaid invoice in relation to your account's bill cycle. For example, if your Bill Account's Invoice Date is the 15th of the month and payment remains past due until the 28th, Accounts Receivable will apply your payment back to the previous month, forwarding your Due Date for current charges to the 15th of the following month. You will need to make another payment before the 15th to keep your account from becoming past due again. If a payment in any form is recovered or otherwise not paid by your financial institution, there will be a returned payment fee. Bill Accounts are automatically setup for credit card auto renewal by default, using the credit card information provided during the order process. To update your credit card information please call Tele Express Business Systems, Inc. Tele Express Business Systems, Inc. will make every effort to process auto renew payments from your credit card or checking account 7 days prior to each invoice's due date. Tele Express Business Systems, Inc. reserves the right to charge the credit card on file if your check payment is cancelled, fails to process through the Automated Clearing House (ACH), or if your account, regardless of auto renews status, remains past due. Tele Express Business Systems, Inc. reserves the right to terminate Bill Accounts that remain past due at its final discretion. Upon termination, services on the account will be discontinued and all files will be removed from our servers without further notice. Any applicable disconnection fees will be applied and due at that time. If you wish to reinstate service with Tele Express Business Systems, Inc. you will be required to pay all outstanding charges from the inception of your service continuously to the current month, which is always paid in advance. If your account is permanently deleted, your username may be reassigned. If you wish to reinstate your account, you will be subject to any and all installation and setup charges in effect at the time of order placement, as well as any pertinent outstanding charges from your former account.

Tele Express Business Systems, Inc. is not liable for any costs, expenses, losses, or damages, either general, special, actual, consequential, or incidental, that you may suffer or that some other person may suffer and claim against you resulting from the following: use, misuse, or service outage; customer premise hardware; your actions or activities, whether legal or illegal; the actions or activities of any other Tele Express Business Systems, Inc. customer, whether legal or illegal; or any other goods or services provided by Tele Express Business Systems, Inc. or any of its vendors. In no event shall Tele Express Business Systems, Inc. be liable to you under this Agreement or in relation to any matters in any way connected with this Agreement in an amount that exceeds the service fees you have paid in the preceding year. The technical support that Tele Express Business Systems, Inc. provides is limited to the connectivity itself and assistance with configuring your computer and/or browser and email applications to work with our services. Support for other applications and uses is not provided or implied unless it is a specifically contracted service.

Tele Express Business Systems, Inc. has the right to terminate your service at its sole discretion. All customers terminated are liable for any and all outstanding funds due to Tele Express Business Systems, Inc. at the time of service termination, including but not limited to rendered service, hardware and installation fees.

Tele Express Business Systems, Inc. is committed to providing quality Internet services. However, Tele Express Business Systems, Inc. is not ultimately responsible for the quality of your personal computer or any modifications you make to any equipment we supply. We are committed to solving your problems but we are not responsible for failings in individual Operating Systems and custom configuration of Operating Systems, Operating System components, software, network hardware, or inside wiring. Although Tele Express Business Systems, Inc. wishes to provide an equitable solution to every customer, we reserve final rights in providing service and final discretion in all decisions.

Tele Express Business Systems, Inc. requires all broadband installations and inbound switches to commit to an initial service term at least twelve months in length. Service terms may be modified due to specific offerings or promotional terms. Service terms are required to offset associated costs of service acquisition, and for Tele Express Business Systems, Inc. to maintain innovative broadband policies and service features for a sustained period of time. Your initial service term begins once our vendor declares your circuit as up and running on Tele Express Business Systems, Inc. network, referred to as your Installation or Activation Date. In the event of a service move (if you move and have the service installed at the new location), a new initial service term will begin again from the date of activation at the new location. Additionally, in the event of a switch from another ISP to Tele Express Business Systems, Inc., the initial service term will begin from the date that the ISP switch is completed. Requests to have your circuit switched to an alternate service provider at anytime during an active service term with a specific order will be subject to a fee to cover Tele Express Business Systems, Inc. provisioning expenses.

Tele Express Business Systems, Inc. is not responsible for loss of income or time due to an order not being completed within the time frame desired, service outages, missed CLEC or ILEC appointments, and/or Trouble Ticket dispatches. For most installation and/or truck roll dates, an individual over the age of 18 must be present to grant access into the home, garage, apartment building, basement, phone closet, etc. so the technician can complete his or her work. In the event that there is no one present over the age of 18 at the scheduled time of the technician visit, and notification was not provided to Tele Express Business Systems, Inc. at least 2 business days in advance, there will be a Missed appointment fee. Similarly, a no access fee will be charged if a technician is denied access to the phone closet (NID or Dmarc) due to a locked facility, or by the actions of others. If Inside Wiring is pre-authorized during order placement, you are in turn financially responsible for any and all applicable inside wiring fee. If you choose not to pre-authorize Inside Wiring work, and it is determined that additional wiring is needed to complete your installation, it is your responsibility to ensure the necessary wiring is completed by yourself or a third party vendor. The Installation technician will supply your CPE (Customer Premise Equipment), and service will be considered Activated once the line from the Central Office to your phone box is verified as running.

Regardless of account type, there is a maximum allotment of 10 IPs for all bridged circuits. In order to exceed the 10 IP maximum allotments, you must have a routed connection.

Residential Packages
Business Packages

T1 Broadband

All Broadband Services

It is the responsibility of the account holder to notify Tele Express Business Systems, Inc. of cancellation via phone. Returning hardware, completion of service term, or cessation of payment does not constitute notification of cancellation. PRIOR TO ACTIVATION - Cancellations within 72 hours of order placement will not be subject to penalty. Cancellations Requested before the Activation Date and after 72 hours from initial order placement will be subject to a Processing Fee. If your order has not been installed after 60 calendar days, you may cancel without penalty. There are no associated penalties for orders canceled by Tele Express Business Systems, Inc. or its vendors due to technical limitations. FOLLOWING ACTIVATION - Tele Express Business Systems, Inc. offers a 25-day Trial Period on all T1 services with initial order. If you feel that you must cancel within 25 calendar days of your Activation Date you may do so without being subject to a Disconnection Fee. Any outstanding Monthly Service, Installation, Missed Appointment, No Access, Internal Wiring, or Promotional Fees will apply. If your T1 service with an initial order placement date is disconnected or terminated after 25 calendar days from your Activation Date and prior to end of your initial service term, or at anytime during an extended service term with that specific order, you will incur a Disconnection Fee. Tele Express Business Systems, Inc. offers a 60-day Service Guarantee on all T1 services. If we are either unable to meet our installation guarantees or if during the first 60 calendar days following your Activation Date your service does not operate in accordance with Tele Express Business Systems, Inc. Service Guarantees, you may cancel your circuit without being subject to a Disconnection Fee and you will be eligible to receive a credit for any Installation, Construction or Special Access Fees that were charged and, upon its return to Tele Express Business Systems, Inc. as described below, any Hardware purchased from Tele Express Business Systems, Inc. You will be charge for any outstanding Monthly Service, Missed Appointment, No Access and Internal Wiring Fees. To be eligible under the 60-day Service Guarantee you must be in compliance with Tele Express Business Systems, Inc. TOS, all Service Guarantee claims must be documented as Trouble Tickets opened with Tele Express Business Systems, Inc. support team and your cancellation request must be made within 60 days of your Activation Date. If there are (a) no Trouble Tickets logged or (b) we determine (in our sole discretion) that you are, or have been, in violation of the Tele Express Business Systems, Inc. TOS including, but not limited to its Acceptable Use Policy or (c) cancellation is requested more than 60 days after your Activation Date and prior to the end of your initial service term or anytime during an extended service term with that specific order, you will not be eligible for any credits under the 60-day Service Guarantee and you will be liable for at least the standard Installation Fee (regardless of any marketing promotions that may have been applied). Should you opt to terminate your service with Tele Express Business Systems, Inc. following any applicable Trial Period or without benefit of eligibility under the 60-day Service Guarantee, disconnection will be processed on the day on which the request is made. Upon termination, a final invoice will be generated, which will include any credits or refunds for service paid in advance and charges for any outstanding Monthly Service, Installation, Missed Appointment, No Access, Internal Wiring, Promotional or Disconnection Fees, if applicable. If you move or disconnect a specific circuit during an active service term and reorder that Tele Express Business Systems, Inc. broadband service within 60 days (90 days for circuits with initial order placement dates before August 5, 2005), Tele Express Business Systems, Inc. will credit the charged Processing Fee or Disconnection Fee to your account upon notification of Activation. The Processing Fee or Disconnection Fee will not be refunded if the new installation is unsuccessful, or the line is cancelled within the 25 day Trial Period. Disconnected orders are not eligible for rebate reimbursement. T1 equipment (CPEs) that have received a vendor and/or Tele Express Business Systems, Inc. rebate will not be reimbursed. T1 CPEs that have not received a rebate will be reimbursed if the circuit was disconnected during a Service Guarantee or Trial Period for which it is eligible, and the CPE is postmarked for return to Tele Express Business Systems, Inc. via the United Parcel Service (UPS) within 25 days of your Activation Date in the case of the 25-day Trial Period or within 60 days of your Activation Date in the case of the 60-day Service Guarantee. To ensure timely credit for an equipment return, you must provide the UPS tracking number to Tele Express Business Systems, Inc. by filling out the Tele Express Business Systems, Inc. Hardware Return Authorization Form. Equipment must be in its original packaging and with its original contents. This includes all Ethernet/power cables, power supplies, manuals, and discs that may have been provided with your specific CPE.

In addition to the terms provided in the All Services section of this document, the following terms apply specifically to customers utilizing Tele Express Business Systems, Inc. Web Hosting Services.

Server Resources
Spam
Scripts
IRC
Content Restrictions
Modifications
Backup of Data

All T1 services are assigned a Dedicated Business Account Manager, responsible for the resolution of account and service issues. Tele Express Business Systems, Inc. Dedicated Business Account Management team is guaranteed to provide a response time of one business day for modifications to your service's configuration, and a four hour response time for T1 related outages following phone notification. A T1 related outage is defined as the unavailability of one or more of the individual T1 connections due to a failure or malfunction of Tele Express Business Systems, Inc. Network. Credits for Bonded T1 service outages will be prorated based on the time between initial outage notification and restoration of Bonded T1 service. If any of the circuits in your Bonded T1 are disconnected or terminated at any time following your Activation Date and prior to the end of an active service term, you will incur the Disconnection Fee associated with those circuits. Should Tele Express Business Systems, Inc. Dedicated Business Account Management Team fail to meet set response time guarantees more than two times within a calendar month, you may disconnect service without penalty

All Virtual Private Network (VPN) services are assigned a Dedicated Business Account Manager, responsible for the resolution of account and service issues. Tele Express Business Systems, Inc. Dedicated Business Account Management team is guaranteed to provide a twenty-four hour response time for modifications to your service's configuration, and a four hour response time for VPN related outages following phone notification. A VPN related outage is defined as the inability to ping a private IP while retaining the ability to ping the public gateway. Credits for VPN service outages will be prorated based on the time between initial outage notification and restoration of VPN service. Tele Express Business Systems, Inc. requires all VPN customers to commit to an initial 12-month concurrent service term. Service terms may be extended for additional monthly increments due to specific offerings or promotional terms. A service term is required to offset costs of service acquisition. The initial term begins once VPN service (as defined during order placement) is up and running, referred to as your Installation or Activation Date. If your VPN service is disconnected or terminated at any time following your Activation Date and prior to the end of an active service term, you will incur a Disconnection Fee. Should Tele Express Business Systems, Inc. Dedicated Business Account Management Team fail to meet set response time guarantees more than two times within a calendar month, you may disconnect service without penalty.

CHARGES ARE SUBJECT TO CHANGE AT Tele Express Business Systems, Inc. SOLE DISCRETION. Please reference Tele Express Business Systems, Inc. Terms of Service for full description of charges.

Disconnection Fees


Processing Fees